Refund policy

Dogs Claws And Paws — Return & Refund Policy

We want you to love what you ordered — and if something isn't right, we're here to make it right. Please read through our return and refund policy below so you know exactly what to expect.

14-Day Return Window

You have 14 days from the date your order is delivered to request a return. After 14 days from delivery, we are unable to accept returns.

Holiday Return Window:

 For orders placed between December 15th, 2026, and January 15th, 2027, customers have an extended return period of 30 days from delivery instead of the standard 14 days

Condition of Returned Items 

1.Unused and in the same condition you received them


2. In the original packaging

3. Items that have been used, damaged by the customer, or are missing original packaging may not be eligible for a return or refund.

Damaged or Defective Items

1. If your item arrives damaged or defective, please contact us within 14 days of delivery at  dogsclawsandpaws@gmail.com . Include your order number and a clear photo of the issue.

2. For damaged or defective items, we will offer you a full replacement or a full refund — your choice. You will not be responsible for return shipping in these cases.

Non-Returnable Items - The following items cannot be returned:

1. Opened or used food products (for the safety of your pet)

2. Sale or clearance items (all sale purchases are final)

Return Shipping

Unless your item is damaged or defective, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service, as we are not responsible for items lost in return transit.

How to Start a Return - To begin the return process, please email us at  dogsclawsandpaws@gmail.com  with:

1. Your order number

2. The item(s) you'd like to return

3. The reason for the return

We'll reply with instructions within 24 hours.

Refund Processing

1. Once we receive your returned item, please allow 5–10 business days for your refund to be processed. Refunds are issued to your original payment method. You'll receive a confirmation email once the refund has been processed.

2. Please note that it may take a few additional business days for the refund to appear on your statement, depending on your bank or card provider.

Questions?

If you have any questions about our return or refund policy, don't hesitate to reach out at  dogsclawsandpaws@gmail.com . We're happy to help.