Contact information

Dogs Claws And Paws

Contact Policy

 

1. Overview

 

Welcome to Dogs Claws And Paws! We are a 100% online pet supply store — we do not have a physical retail location. All customer support is handled remotely by our small, dedicated team. Whether you have a question about an order, need product guidance, or just want to say hello, we are always happy to hear from you. Your experience matters to us, and we are committed to making every interaction warm, helpful, and stress-free.

2. Contact Information

 

You can reach us through any of the following channels:

Email:    dogsclawsandpaws@gmail.com

Phone:   650-265-1193

Website: https://dogsclawsandpaws.myshopify.com

Store Office Address: 7312 W Desert Cove Ave. Peoria, AZ 85345

Owner: Matthew Charles Bodrog

3. Hours of Availability

 

Our team is available to respond to customer inquiries during the following hours:

Support Hours:  6:00 PM – 9:00 PM, Arizona Time (MST)

Please note that Arizona does not observe Daylight Saving Time, so our hours remain consistent year-round. If you reach out outside these hours, we will get back to you as soon as possible during our next available window.

4. Expected Response Times

 

We understand your time is valuable, and we aim to respond as quickly as possible:

·    Email inquiries: We strive to reply within 24 hours of receiving your message, typically during or after our next available support window.

·    Phone callbacks: If you leave a voicemail or miss our call, we will return your call within 1 business day.

During peak periods or holidays, response times may be slightly longer — we appreciate your patience and will always do our best to keep you informed.

5. How to Reach Us

 

Email is our primary support channel and the best way to get detailed help with most issues. Phone is available for urgent matters. Here is a quick guide:

Email — dogsclawsandpaws@gmail.com

Use email for order status questions, product help or recommendations, return and refund requests, and any general inquiries. When reaching out, please include your order number (if applicable), your name, and a brief description of the issue — this helps us resolve things faster.

Phone — 650-265-1193

Phone support is best reserved for time-sensitive or urgent matters. If you reach voicemail, please leave your name, phone number, order number (if applicable), and a brief message, and we will call you back within 1 business day.

Helpful tip: To speed up your support experience, please include:

• Your full name and order number

• A clear description of your question or issue

• Any relevant photos (for product concerns)

 

6. Privacy

 

We respect your privacy and take it seriously. Any contact information you provide — including your name, email address, and phone number — is used solely for the purpose of responding to your customer support inquiry.

We will never sell, rent, or share your personal contact details with third parties for marketing or any other purpose. Your information stays with us and is used only to help you.

If you have any questions about how we handle your data, please do not hesitate to reach out at dogsclawsandpaws@gmail.com.

You may find a quick answer in our:

We'll Get Back to You

We're a small team that genuinely cares about every customer. When you reach out, you're not talking to a bot — you're talking to real people who love pets just as much as you do. We'll do our best to make sure your experience with Dogs Claws And Paws is a great one.